TERMS & CONDITIONS

Regal Comfort Travels provides a technology platform for online bus ticketing that connects intending travelers with bus partners. Regal Comfort Travels does not own or operate or offer the services of transportation to the user. Regal Comfort Travels also doesn’t act as an agent of any bus partner in the process of providing the above-mentioned technology platform services.

The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus partner contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey.

Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.

SMS of the ticket or Email. (This is widely accepted by most bus partners)

Some bus partners do not accept the electronic ticket formats. We provide the details of such bus partners while booking tickets on Regal Comfort Travels.com. In such case we request you to kindly carry a printout of the ticket.

Proof of Identity (Driving License or Aadhar Card or Passport or PAN Card or Voter Card)

Regal Comfort Travels Ultimate and Assured classification of Bus Partners is done from time-to-time based on Customer’s Feedback and Surveys conducted by Regal Comfort Travels. Regal Comfort Travels is showing the classification for customers to make an informed decision while choosing a Bus Partner for their journey. The choice of the bus partner is purely at the discretion of the customer. The classification of Bus Partner might change depending on the service performance of bus partner.

The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.

Any complaints/grievances should be reported in a week’s time from date of journey performed.

A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.

If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Regal Comfort Travels’ control.

Payment gateway/service charges – Regal Comfort Travels will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page.

Regal Comfort Travels provides a platform to Insurance company to list and Advertise their services on the website and App and allows customers You (“Customer/You”) to select Insurance Policy, based on your preferences. The listing of an Insurance Policy on the website does not constitute and should not be regarded as a recommendation. Once a reservation is made, and Insurance policy is selected You are agreeing to the terms and conditions of the Insurance Company.

By making a booking on Regal Comfort Travels– customer acknowledges that Regal Comfort Travels will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.

In case of any claims arising out of unforeseen consequences/exigencies, REGAL COMFORT TRAVELS liability would be limited to the extent of two times the value of the booking amount.

Partial Cancellation for APSRTC/TSRTC allowed only once.

The terms and conditions of our services can be amended, modified or withdrawn by Regal Comfort Travel sat any time without notice.

All legal disputes are subject to exclusive jurisdiction of the competent courts in Hyderabad (Telangana) only.

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